Thing 15: Library 2.0

After reading all the material on Library 2.0, I have to say I think most of us are already there, or at least on the highway. At the root of it all, be it technology or materials, it's all about customer service. Are we Librarians 2.0 anticipating customers' needs and trying to meet and exceed them? Yes, absolutely. I particularly liked this quote from "Into a New World of Librarianship" by Michael Stephens:

This librarian asks what new technologies or new materials users need. This librarian proposes building projects and involves users in designing those places. This librarian does not create policies and procedures that impede users’ access to the library. This librarian tells users how resources and funds will be expended. Decisions and plans are discussed in open forums and comments are answered. This makes the library transparent.

I love the transparent concept--wow.